Owner / Promoter
Winter Williams Presents

Jan 2014 - Present

Winter Williams Presents produces small scale quality vibe live music events that connect and inspire all who are involved. We also passionately promote economic empowerment that enables our community members to individually and collectively attract / direct resources in ways that will better help our world (especially locally) become a healthier and more just place to exist. Current projects / partnerships include facilitating community events and services for the Montclair Village Association (in Oakland), hosting house concerts and public performances at the Ivy Room (in Albany) and moderating the Northern California House Concert Host network and Bay Area House Concerts MeetUp group.

Owner / Pack Leader
Family Dog Walkers

Jan 2013 - Present

Family Dog Walkers provides high quality care to canine companions in need of play dates, day care and/or boarding services. We operate from a spacious home near Lake Temescal in Oakland, CA and specialize in exercising and socializing our canine clients so they can be as happy, healthy and well-adjusted as possible. All have registered licenses in their city of residence and maintain current vaccinations for Bordetella, DA2PP, Leptospirosis and Rabies. Family Dog Walkers has a five star rating on Yelp, is properly licensed by the City of Oakland, permitted by the East Bay Regional Park and bonded / insured by Pet Sitters Associates. Our Pack Leaders and Captains are graduates of dog*biz Dog Walking Academy, which means we have been formally trained in dog behavior, learning theory, walking techniques and dog first aid.

Community Organizer
Montclair Village Association

Jan 2007 - Present

Montclair Village Association is a nonprofit business improvement district located in the hills of Oakland, CA. It exists to support the merchant members through marketing and promotional efforts, advocacy, technical assistance, safety and improvement projects and management of the City of Oakland's parking garage.

At one point I represented the district as a bank branch manager but now it's as a local business owner and community organizer. Off and on I've served approximately 10 years of board service, including as president. The most recent term concluded in June, 2024.

Rotarian
Rotary Club of Oakland

Sep 2016 - Sep 2021 · 5 yrs 1 mos

The Rotary Club of Oakland is the 3rd oldest of over 35,000 clubs world wide. With a 100+ year history in Oakland, they bring together professional, business, and civic leaders who create large and lasting impacts both locally and globally. Service above self is a core value that drives many projects. While a Rotarian I actively participated in the Diversity and New Member Orientation Committees and Chair of the Music, Speakers and Rotaract Committees.

Patron Services Manager
Paramount Theatre

Dec 2019 - Feb 2020 · 3 mos

Worked closely with the Assistant General Manager to:

• Cultivate and define workplace culture and standards of service for the Front of House team (including Front House Manager, Head Ushers, Aisle Captains, and Ticket Takers).

• Schedule, train and supervise (including addressing performance, compliance and overall personnel-related matters) a Front of House Team of over 70 part-time staff of union/non-union employees and volunteers).

• Evaluate the effectiveness of policies, procedures and practices to ensure ongoing success and accountability.

• Identify process improvements that would positively impact the patron experience of the theatre and/or an event.

• Plan and execute an inclusive and uplifting staff party that for the first-time acknowledged employees, key contractors and volunteers with over 10 years of service.

Loan Committee Member
Pacific Community Ventures

Aug 2016 - Aug 2019 · 3 yrs 1 mos

Volunteered as a member of a credit committee that reviewed staff prepared write-ups for business loans over $250,000, or with policy exceptions, and recommended approval or decline. Also provided staff with feedback on how to better support the applicant and strengthen the underwriting process / documentation.

Board Member and Treasurer
Ragged Wing Ensemble

Jun 2015 - Jul 2019 · 4 yrs 2 mos

Started relationship with performing arts ensemble and venue (99 seat capacity) as an Advisor on banking and financial service matters. Became a volunteer Board Member in 2017. Assisted with recruiting board members, fundraising and strategic planning.

Regional Development Manager, Vice President
New Resource Bank

Aug 2017 - Jan 2018 · 6 mos

Position was eliminated following Amalgamated Bank's acquisition of New Resource Bank in 2017. Prior to that my responsibilties included:

• Growing loan and deposit client relationships in the East Bay.

• Pre-screening credit applications and negotiating rates, fees and terms.

• Ensuring clients have the most productive and positive experience possible during the loan and deposit on-boarding processes.

• Actively participating in mission-oriented seminars, community activities, bank sponsored marketing events, and other industry events that provide access to new client opportunities and increase the bank’s visibility.

• Promoting team goals over individual accomplishments, providing assistance and guidance to other team members, and participating in team activities.

• Contributing towards sales and marketing initiatives and recommending ways to improve the bank.

Community Banking Officer, Vice President
Community Bank of the Bay

Apr 2014 - Aug 2016 · 2 yrs 5 mos

Position was eliminated following Amalgamated Bank's acquisition of New Resource Bank in 2017. Prior to that my responsibilties included:

• Managed the Bay Area Green Fund (BAGF), including program design, documentation, training, marketing, operations, reporting and business development.

• Promoted the bank’s Community Development Financial Institution (CDFI) mission, products and programs to local depositors and businesses (including non-profits, schools and faith-based organizations) that needed financing.

• Facilitated team meetings and led key partnership projects and initiatives (e.g. Thrive ‘n’ Shine).

• Presented at events addressing impact investing, sustainability, financial literacy and small business training / lending (e.g. access to capital).

• Assisted with compliance-related projects, including policies, procedures, forms, products, disclosures, training, marketing and vendor management.

Compliance Officer, Vice President
Bank of the West

Aug 2006 - Apr 2014 · 7 yrs 9 moss

Compliance Officer (04/12-04/14)

• Collaborated with business lines to develop, implement and administer the Regional Banking Group’s compliance management program.

• Drafted, reviewed and revised policies, procedures, forms, marketing collateral, training materials and communications to provide guidance and ensure compliance.

• Developed and implemented corrective action plans to address deficiencies of internal controls. Analyzed regulatory requirements.

• Assisted with risk assessments, regulatory implementations and business initiatives.

• Documented affiliate transactions and prepared quarterly Reg. W certifications. Other regulatory work involved CAN-SPAM, CRA, Customer Complaints, Do Not Call-Do Not Fax, ECOA, Elder Abuse, FACTA-FCRA, Fair Lending, Flood, GLBA, HMDA, Identity Theft, NDIP, Reg B, Reg E, Reg O, Reg R, Reg W, Reg Y, Reg Z, SCRA and UDAAP.

Business Banking Officer (08/10-04/12)

• Marketed business loans, deposit accounts, and services to prospective and existing commercial clients with revenues of $1MM - $10MM.

• Managed financing process from origination to boarding while abiding by credit guidelines, regulatory requirements and general best practices.

• Cross-sold loans, deposits, cash management services, merchant credit card processing and wealth management.

• Utilized operational knowledge, collaborated with retail, commercial banking and Small Business Administration (SBA) partners as well as underwriters and loan processors.

Branch Manager (08/06-08/10)

• Ensured maximum branch profitability and operational integrity.

• Expanded and procured customer relationships by assessing needs, cross-selling and providing award-winning service.

• Coordinated region-wide staff trainings to improve customer service, product knowledge and sales/lending production.

Program Manager
Oakland Business Development Corporation (OBDC)

May 2001 - Nov 2002 · 1 yr 7 mos

• Managed the Alameda County Revolving Loan Fund, City of Berkeley Technical Assistance Revolving Loan Program and the SBA Minority and Woman-Owned Business Program.

• Marketed, packaged, analyzed, recommended, documented and funded small business loans ($10M-$250M).

• Successfully partnered with community lenders and city officials. Presented as subject matter expert at small business trainings.

Credit Manager
Wells Fargo Bank

Oct 1999 - May 2001 · 1 yr 8 mos

Pre-screened SBA loan credit requests ($150M-$2MM), determined program eligibility, evaluated credit, analyzed cash-flow, drafted credit summaries and finalized decisions (e.g. approved, declined or recommended for approval to senior credit managers).

Business Development Officer
Heller Financial

May 1997 - Aug 1999 · 2 yrs 4 mos

• Marketed SBA loan products to minority and women-owned businesses in Northern California.

• Assembled application packages, reviewed credit histories, and conducted preliminary financial analysis to determine credit eligibility.

• Promoted from Business Development Assistant and Loan Documentation Processing Assistant positions.

Program Associate
California Resources and Trainings (CARAT)

Jan 1999 - May 1999 · 5 mos

Drafted project reports, designed marketing materials and coordinated over 8 certification trainings for technical assistance providers that serviced small business owners in California.

Theater Manager
Berkeley Art Museum and Pacific Film Archive

Sep 1995 - May 1997 · 1 yr 9 mos

• Coordinated event programs, managed operations and engineered equipment for theater with a 234 capacity.

• Trained, scheduled and supervised staff of 30 (paid and volunteer).

• Addressed customer concerns and resolved event-related complications.

• Designed displays and scripted public information announcements.

• Strategized to market program calendar.

• Monitored sales reports and drafted two training manuals.

House Manager
Cal Performances

Jan 1994 - Jul 1995 · 1 yr 7 mos

• Managed front house staff of 40-50 (staff and volunteer) for films and live events at two performance facilities (765 and 2,017 capacity).

• Accommodated program-related needs of artists, sponsors and patrons under complicated and demanding circumstances.

• Drafted detailed event reports.